Where do you get your data?
All charts, graphs, tables, information and data found on our website, and in our race reports are based either on data that is in the public domain or has been issued to us by the race officials.

What is your return policy on electronic reports (PDF's)?
Electronic reports (PDF's) are non-refundable although we will make efforts to address any issue you may have with your electronic report.  We are always looking for ways to improve our reports (charts, graphs, analysis, etc.) and would appreciate any feedback you may have regarding your report.

What is your return policy on the endorphinREPORT commemorative book?
If you receive our product damaged or if there are spelling errors, we'll make you a new one.  Return the original via parcel post to the following address:

Customer Service
Endorphin Sports Media
2043 West El Camino Real, #320
Mountain View, CA 94040

We'll make another and ship it to you free of charge.

Do you use Clock or Chip Time?
All of our reports, charts, etc. are based on chip time, also referred to as actual or net time.  The clock time measures the time from the start of the race until each participant crosses the finish line. Therefore, in a large marathon, it may take you 10 or 20 minutes to get up to the starting line, thereby increasing the time it takes you to finish the race.

We use the chip time because it measures the time elapsed between your crossing the starting Line, the finish line and all timing mats in between to give you the most accurate data possible as it relates to your performance.

For various reports and analysis, non-chip time data is generated using internal algorithms and the recorded athlete chip times.

Do you offer any discounts or special promotions?
Select race events will receive 10% off on all pre-ordered race reports. We’ll also be offering discounts on our post race reports to those who took advantage of the FREE pre-race report.  We’ll also offer various special promotions and discounts throughout the year.

If you are a race coordinator and are interested in partnering with endorphinReport, please visit our Race Coordinator’s page or  contact us at (877) 438-3781 to discuss options.

What are the locations that you ship your products?
Electronic race reports are available to anyone with a valid email address.

The endorphinReport commemorative book is shipped anywhere within the USA.
Please contact us if you are interested in international shipping.